The complaints channel is a confidential means of communication to report breaches of the rules established in our Code of Ethics and conduct contrary to the law or the current rules applicable to ALBERO FORTE COMPOSITE, S.L. (PLASTIC FORTE).

The management of the internal information system is based on the following principles:

• Compliance with any legal requirement that affects the complaint filed.
• Execution of internally defined procedures for this channel.
• Implementation of best practices in the management of complaints.
• Consider the opinions and points of view of interested parties.
• Promote a culture of continuous improvement for the channel.

All those people who have professional or work ties with this entity will be able to use this channel and also those who have already ended their professional relationship, whether they are interns, volunteers, carrying out work in internships or in a training period, and even people who participate in selection processes, or personnel of contractors and collaborators, among others.

They can report events that involve a breach of the Code of Ethics or legal regulations, such as infractions related to:

• Public procurement.
  
• Financial services, products, and markets.
  
• Prevention of money laundering and terrorist financing.
  
• Transportation security.
  
• Environmental Protection.
  
• Public health.
  
• Consumer protection.
  
• Protection of privacy and personal data.
  
• Security of networks and information systems.
  
• That affect interests of the European Union.
  
• That affect the internal market (such as competition and aid granted by states, or corporate tax rules).

Yes. By selecting the "anonymous report" option, the system will not request any personal data that could identify the reporter, so the report will be anonymous. The system will assign you a report code and an access code so that the reporter can follow up. To guarantee anonymity, it is important that the description of the communication does not include information that identify the reporter. The same applies to documents that are attached as possible evidence. Also, do not report from a computer connected to the company network, including a mobile phone connected to the corporate Wi-Fi.

Yes. PLASTIC FORTE undertakes to respond to all complaints submitted within a maximum period of 7 business days. If you have identified yourself when making the report, you will receive the response to your email. If you have not identified yourself when making the report, you must enter the website with the access code and your password to be able to read the response to your report.